AI is an increasingly important element of operations in today’s business ecosystem and, as the tools go mobile, they’re transforming daily business workflows. These tools allow business owners to respond more quickly to customer messages, remotely monitor and adjust marketing campaigns, and automate a variety of daily procedures. And most importantly, these new tools will be easier to design and use than ever before.
If you’re considering adding AI to your business’s standard operations, 2019 is the perfect time. These three popular applications are accessible for companies of any size and are ideal for those who are just getting started.
Launch Chatbot Communications
One of the most productive ways that small businesses can employ AI is by focusing on customer-facing solutions, specifically chatbots – and low or no-code development solutions, anyone can design such a bot. Meanwhile, developers are eager to roll these programs out. You can now design a bot using software from Facebook or Microsoft, as well as via small startups like Chatfuel and Azumo.
Experts expect that 70% of banks will use AI in onboarding by the end of 2019, but you can also develop bots that handle common inquiries, manage accounts, and can transfer customers to human support staff only as needed. The bots are an ideal way to save time while actually improving your business’s customer service capacity.
Predict And Prioritize
Another way that AI is transforming business operations is by enhancing companies’ abilities to prioritize projects, analyze operations, and manage inventory across departments and even across the country. In fact, asset tracking software like EZOfficeInventory are able to provide a big picture overview that would be otherwise impossible, tracking asset lifecycles even as they move through offices, warehouses, and other locations. And those facts aren’t just statistics but provide an actual framework for future operations.
EZOfficeInventory also uses AI to streamline the check-in/check-out process for its users. The software leans on machine learning to predict what users need, and then recommends it to them. At a time when Google, Facebook, and other websites are constantly recommending items users have searched for once or even just seen in an email, predictive AI is a must-have, and the development of transparent algorithms is so important that they actually form the foundation for companies like Stitch Fix that offer customer wardrobes, as well as for advertising most major ecommerce businesses.
Update And Interact
Finally, AI programs can help your business by allowing you to manage the complications associated with blended operations – the point where human and automated processes meet. This is known as service level agreement (SLA) monitoring, and such programs give AI the ability to monitor deadlines, identify points where production is lagging, and inform customers of delays and potential missed deadlines. They can also alert in-house employees to backlogs and other productivity concerns that they should be aware of and must correct, a process often left until individual performance reviews or assessments.
Programs like the ManageEngine Applications Manager also use SLA monitoring to ensure businesses are complying with industry best practices, manage the use of IT resources, and, much like predictive programs, it can ensure that you’re meeting customers’ needs and provide an overview of all internal applications. These automation procedures can minimize some of the human workload, freeing those employees up for more meaningful tasks.
Today’s AI goes where you go, and it’s making running a business easier than ever. Though it may seem cutting edge, accessible AI is ideal, even for beginners. So don’t worry about boosting your IT department or investing in extensive new infrastructure. Modern AI is an out of the box solution, no matter the size or industry.