RIM, what are you doing! Your stocks are plummeting, your phones get so much hate and you aren't coming out with anything cool. But still you're making crazy but amazing videos of the future.
Anyway, enough of the criticism on RIM, you can't blame them for trying. They've made two new videos which envision their view of the future, mainly the view of customer service. The videos feature crazy touchscreen devices which are way advanced than what we have now but obviously with it all being concepts, you can see flaws in everything, but that's not the point. That's why it's a concept.
Companies seem to love bringing out these sort of videos, it is a good way to grow brand exposure though. Check out Microsoft's vision of the future too.